Transforming lives through digital literacy.

Dell volunteer working with learner

On Friday, January 25, Dell volunteers provided digital literacy training for older adults at the AGE Computer Lab for CTN’s monthly Tech Teach-In program. During the three-hour session, the 15 volunteers taught the basics of Microsoft Word and Excel to 15 learners.

The skill level of the learners ranged from beginner to expert. Some people used Excel for their finances, Word when they wrote letters, and even one man who used the Microsoft suite to manage a small family trust. The volunteers were surprised at the diverse needs of the group and used their individual skill sets when mentoring one-on-one to be most effective in their teaching.

Longtime lab volunteer Jerry Easterbrook enjoyed the approach:

“Their approach was very good, presenting some of the basics in the very beginning so that everybody was at least up to speed on the simple equations, and then they went into one-on-one teaching … individual training was so effective. When the student didn’t know what they needed info on, the trainer would provide options, and when the student showed interest, they would teach that, with the students doing the actual work.”

The AGE computer lab hopes that this teach-in will inspire seniors who are already taking classes at the lab to branch out and try more advanced lessons.

For Tech Teach-In information in the Austin area, contact Jessica Looney at For information in the Bay Area, contact Eric Babb at

Teach-In with Dell

About Author

Jessica Looney