Transforming lives through digital literacy.



The Bilingual Digital Literacy Instructor will be energetic and enthusiastic about providing quality digital literacy training to 1) English- and Cantonese-speaking learners and 2) English – Spanish speaking learners (separate positions) and collaborating with team members to develop and improve digital literacy programs. We are looking for a personable, hard-working team player who is open to learning new things, able to work on their own initiative, and enjoys working in a fast-paced work environment. The ideal candidate should be passionate about digital literacy and public access to technology. The Digital Literacy Instructor will report to the Digital Literacy Program Manager.

Duties & Responsibilities

1. Deliver Digital Literacy Training
Participate in and support outreach activities to gain program participation.
Complete and document in-person assessments of individuals to determine computer skills and training needs.
Follow established curriculum to provide training to help adults learn and practice basic computer skills and using the Internet.

2. Service Delivery Coordination
Proactively communicate schedule and program issues to Program Manager for timely resolution.
Provide timely and informative response to team and manager communication to support effective program coordination and delivery.
Support and/or complete activities and tasks to prepare devices and materials for scheduled classes.
Attend scheduled meetings to assist with coordination of service delivery.
Support evaluation efforts related to programs.

3. Data Management & Reporting
Ensure that all setup/breakdown and instruction hours are reported for each shift
Collect and report additional data about programs, services, and volunteers, as needed by CTN

4. Public Relations
Represent CTN at community-based events
Use social media to share positive information about CTN programs

Excellent Cantonese OR Spanish/English bilingual written and oral communication skills
High School graduate
Strong interest in CTN’s mission
Ability to work with people from diverse backgrounds
Computer and Internet proficiency, and a willingness to learn new technology tools
One year experience delivering tutoring or training to adults
Reliability and willingness to be flexible
Excellent organizational skills and attention to detail
A community service track record
Enthusiastic and positive attitude

Experience using tablets/iPads, cloud-based technology, such as Google Drive, and Dropbox
Ability to manage multiple priorities and be calm under pressure
Ability to work well independently and as part of a team
Ability to solve problems and think strategically
Experience working with low income adults, seniors and/or persons with disabilities

To be considered please send a resume and letter of interest to Carol Simmons

CTN seeking Bilingual (Cantonese and Spanish) Digital Literacy Instructors in San Francisco

About Author

Jessica Looney