WORK WITH US

Community Tech Network is an Equal Opportunity Employer. People of color, women, military veterans, and members of the LGBTQ community are strongly encouraged to apply.

Use your basic tech skills to teach older adults how to safely navigate and enjoy the internet.

DO YOU HAVE:

  • 1-hour a week to give
  • Basic computer skills
  • A caring and patient attitude

To be a Digital Coach Volunteer, visit communitytechnetwork.org/volunteer or email us at volunteer@communitytechnetwork.org. Virtual coaching positions are available nationwide. In-person training positions are available in San Francisco only.

Community Tech Network (CTN) is a 501(c)(3) nonprofit organization with offices in San Francisco, CA and in Austin, TX. Our mission is to transform lives through digital literacy. Our partners include social service agencies, cities, library systems, housing and senior centers serving low-income populations and particularly isolated older adults. Our focus is providing digital literacy training, but we also help clients acquire device and home internet. We are growing a train-the-trainer/capacity building program for partners across the country. We do our work in over five languages and currently have an excellent staff of 15, several regular contractors and a 2022 budget of $1.4 million. We are supported by a Professional Employer Organization, Insperity.

We believe that access to the Internet is a human right, and that those without the skills to use computers and other digital devices are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are unable to access these resources. Many fine organizations are working to spread Internet connectivity to the underserved, but access to technology is only a partial solution. Connectivity needs to be coupled with digital skills training that is relevant and delivered in a way that won’t intimidate the adult learner.

About this Opportunity
CTN seeks a hands-on leader to provide overall financial and administrative direction and oversight for the organization. Reporting directly to the Executive Director, the Finance & Administration Director establishes and implements sound business practices that will ensure CTN’s financial integrity and sustainability and promote effective and efficient operations across departments. The successful candidate will be skilled in established accounting practices, using QuickBooks Online and being able to assess, review and make recommendations for fiscal and operational policies and procedures, including benefits and payroll.
The position will eventually hire and supervise other accounting and administrative staff, with the goal of building and supporting a Finance & Administrative team. This position will also serve as a member of the executive leadership team and provide support to the Board of Directors’ Finance and Audit Committees. The Finance & Administration Director will also work closely with CTN’s audit company to ensure that all audited financial statements are correct and that CTN is following best practices in this area.

You will be supported by a nationally recognized Executive Director/Co-Founder and the current Finance Manager who is retiring October 31st.

This is a remote position.

Responsibilities of the Position

Finance

  • Oversee and achieve continuous improvement in the implementation of CTN’s financial policies and procedures, ensuring strong financial controls, accurate accounting, and the integrity of systems
  • Maximize resources available to the organization through sound financial management practices
  • Lead short- and long-term financial planning, including coordination of the annual budgeting process
  • Monitor financial performance and ensure timely preparation of monthly and annual financial statements in compliance with FASB and other applicable standards; and monitor budget-to-actual performance
  • Prepare cash flow projections and manage cash
  • Manage annual independent audit and program audits as necessary

Risk Management, Compliance and Accreditation

  • Ensure compliance with all government regulations, including those related to charitable registrations, state and federal grants, and lobbying
  • Regularly review risks and ensure that risk reduction policies and procedures are in place and complied with
  • Maintain appropriate insurance coverages
  • Ensure maintenance and security of CTN assets, records, and facilities
  • Oversee emergency preparedness

Human Resources

  • Manage human resources and payroll processes with Insperity
  • Budget and policy review for personnel actions and updating of CTN’s personnel handbook
  • Meet CTN’s goals for competitive compensation, including providing high quality benefits packages within our resources
  • Manage and/or oversee in coordination with hiring managers: employee recruitments and new employee onboarding
  • Ensure that hiring and separations are conducted in accordance with applicable CTN policies and legal requirements
  • Support interdepartmental interaction and intra-organizational coordination to enhance organizational performance

Information Technology

  • Supervise selection and maintenance of information systems resources, including computer and telecommunications hardware, software, and services; copiers/printers, and other technology
  • Ensure maintenance and quality control of CTN’s constituent database, in coordination with CTN’s Salesforce Admin

Facilities

  • Assure that CTN’s offices and other facilities are appropriate to its needs
  • Administer leases and ensure maintenance and adequacy of physical facilities
  • Support management of meeting and event logistics

General Administration

  • Ensure that programs have the administrative systems and support necessary to accomplish goals and objectives, within resource constraints
  • Other duties as may be assigned from time to time

Qualifications
The ideal candidate will have the following:

  • Undergraduate accounting degree required, CPA highly desirable
  • Two years of progressively responsible management experience desired, including at least one year of experience in developing and supervising staff
  • Minimum of two years of relevant experience managing finances and operations in a nonprofit organization desired
  • Demonstrated knowledge and practical experience in nonprofit accounting, finance, grants management, compliance, and reporting, and QuickBooks Online
  • Familiarity with Financial Accounting Standards Board requirements for accounting in nonprofit organizations
  • Ability to think strategically, anticipate future needs, trends, and consequences; and build the organization framework to address dynamic circumstances
  • Excellent analytical skills.
  • Excellent communication and interpersonal skills, both verbal and written, including the ability to present financial information effectively
  • Proven organizational and prioritization skills
  • Commitment to high standards and personal accountability and a passion for excellence
  • Commitment to the creation of a diverse, equitable and inclusive work culture
  • Ability to manage and make progress on multiple projects simultaneously
  • Experienced user of Microsoft Office’s Word and Excel, Dropbox, Google Suite, QuickBooks Online
  • Familiarity with standard office technology and telecommunications devices and services, and the ability to interact with support contractors to secure consistent and reliable support
  • A passion for closing the digital divide

Compensation
$65,000 DOQ including full benefits package with our PEO, Insperity. CTN would like to have this position onboard as soon as possible. Email resume and cover letter to jobs@communitytechnetwork.org and include “CTN Finance & Administration Director” in the subject line. Job open until filled, no phone calls please.

Community Tech Network is a 501(c)3 nonprofit with offices in the San Francisco Bay Area and in Austin, TX. Our mission is to transform lives through digital literacy.

We believe that access to the Internet is a human right, and that those without the skills to use a computer are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are unable to access those resources. Many fine organizations are working to spread Internet connectivity to the underserved, but access to technology is only a partial solution. Connectivity needs to be coupled with digital skills training that is relevant and delivered in a way that won’t intimidate the adult learner.

The focus of this position is to recruit, train and provide ongoing support to a network of virtual and in-person volunteers.

About You
You have prior experience managing a team of volunteers, and are energetic and enthusiastic about providing quality digital literacy training to adult learners, often within economically and socially marginalized populations. Your work style is a healthy blend of initiative and collaboration, self-direction and teamwork. Your previous colleagues describe you as a personable, hard-working team player who is open to learning new things, works well on their own initiative, and enjoys working in a fast-paced work environment. You are also passionate about digital literacy, public access to technology, and engaging marginalized and/or underserved populations.

VOLUNTEER COORDINATOR DUTIES & RESPONSIBILITIES 

Volunteer Recruitment

  • Constantly and creatively recruit individual and teams of volunteers
  • Respond to inquiries from potential volunteers and connect them to CTN’s volunteer application for orientation and training
  • Work with program staff to develop outreach strategies for recruiting volunteers in specific communities
  • Schedule, interview and assess volunteer applicants

Volunteer Training, Management, Retention, and Appreciation

  • Facilitate ongoing training and support for 30 – 60 volunteers
  • Manage the schedule for volunteer support at multiple partner locations
  • Work with Volunteer Manager to pair volunteers with in-person volunteer opportunities at computer labs and special events
  • Oversee one-time corporate volunteer events
  • Respond to volunteer queries and concerns promptly and efficiently
  • Maintain a schedule of open and filled volunteer opportunities, scheduling occasional substitutes for volunteer absences as needed
  • Provide ongoing communications with volunteers, including regular check-ins
  • Manage volunteer expectations with clear and consistent communications
  • Troubleshoot challenges and issues, including acting as a liaison between volunteers and CTN staff
  • Follow up with volunteers and learners about learning outcomes
  • Organize and manage volunteer appreciation activities and events

Administration

  • Keep up with current innovations in volunteer management technologies and tools
  • Perform all data entry for volunteer database in a timely manner
  • Manage an online platform to monitor and address volunteer concerns and issues
  • Create and administer a regularly-scheduled survey for all CTN volunteers
  • Ensure that all volunteers report their hours for each shift, and follow up as needed
  • Generate reports on volunteer hours
  • Work with Data and Evaluation team members to identify, collect, validate, and report data about programs, services, and volunteers for funders or internal use

Staff Support

  • Work with CTN staff to draft and circulate volunteer position descriptions, expectations of deliverables and timelines for volunteer tasks
  • Communicate any special volunteer skills, language proficiencies, and schedule availability
  • Communicate volunteer assignments to staff when fulfilled

Public Relations

  • Represent CTN as needed at community-based events
  • Use social media to engage volunteers, promote the volunteer program, and share information about CTN programs
  • Contribute content to the CTN blog and monthly e-newsletter

ESSENTIAL QUALIFICATIONS

  • Excellent English written and oral communication skills
  • Computer and internet proficiency and a willingness to learn new technology tools
  • Proficiency with office productivity programs like Word, Excel, Google Docs and Sheet, web browsers, Google Mail and Calendar
  • Ability to work and communicate with people from diverse backgrounds
  • Ability to work well independently and as part of a team
  • SF Bay Area resident, eligible to work in the United States

PREFERRED QUALIFICATIONS

  • Experience recruiting and managing volunteers for a service organization
  • Experience recruiting corporate volunteers for service projects
  • Fluency in a second language, especially Spanish, Cantonese, Mandarin, Tagalog, Vietnamese, or Russian
  • SF or Oakland-based

IDEAL APPLICANT WILL POSSESS

  • Strong interest in CTN’s mission
  • Computer and Internet proficiency, and a willingness to learn new technology tools
  • Experience using cloud-based technology, such as Salesforce CRM, Google Drive, and Dropbox
  • Excellent organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Ability to manage multiple priorities and be calm under pressure
  • Ability to solve problems and think strategically
  • Reliability and willingness to be flexible
  • Experience as a volunteer, ideally with seniors

COMPENSATION & BENEFITS

  • Based in San Francisco Bay area and subject to CA state requirements for benefits
  • Full time position classified as professional
  • Salary: $54,080 annually DOQ
  • 90% of health, dental, and vision insurance paid and 50% coverage for dependents
  • Time off
    • 17 paid holidays, including Christmas Eve to New Year’s Day
    • Two weeks of vacation in year one and three weeks of vacation in year two, with further incremental increases based on length of serviceUp to two additional weeks of paid sick leave
  • 401(c) retirement plan
  • Flexible work schedule, work from home as needed
  • Paid professional development opportunities

HOW TO APPLY
Job open until filled.
Must email resume and cover letter to jobs@communitytechnetwork.org and
include “Volunteer Coordinator” in the subject line.
No phone calls please.

Community Tech Network (CTN) is looking for contractor instructors (up to 20 hours a week, pay rate $20-23 per hour DOQ, potentially turning into a part-time or full-time employment) to provide basic computer and internet skills
training to older adults online.

CTN is a nonprofit organization founded in 2007. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. We provide digital skills training while helping our learners acquire home internet and a device. The heart of CTN is our instructors who train individuals and communities and help them live better lives by staying connected and having access to more information and opportunities.

As a Bilingual Digital Literacy Instructor, you will:

  • communicate remotely and in-person with learners, managers, and teammates
  • learn the digital literacy curriculum and be able adapt it to the needs of specific learners
  • make phone calls to establish contact with learners, schedule classes, and assess their digital skills
  • deliver remote and in-person digital literacy classes, one-on-one and in groups
  • report your success using web forms

To flourish in this role, you need:

  • fluency in English and Vietnamese
  • teaching and communication skills
  • working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
  • comfortable with learning new skills, tools and processes
  • experience of operating various devices (desktops, laptops, tablets, smartphones, iPhones/iPads, Chromebooks, etc.)
  • a reliable broadband Internet connection
  • ability to work flexible hours

We are a multicultural team with members from all over the world. CTN provides fair and equal employment opportunities for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

How to apply:

  • email your resume and cover letter to jobs@communitytechnetwork.org
  • include “Bilingual Digital Literacy Instructor/Vietnamese” in the subject line
  • no phone calls please

Community Tech Network (CTN) is looking for a contractor (up to 20 hours a week, pay rate $20-25 per hour DOQ, potentially turning into a part-time or full-time employment) instructor to provide online and in-person training in basic computer and internet skills to seniors of the Sonoma County area.

CTN is a nonprofit organization founded in 2007. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. We provide digital skills training while helping our learners acquire home internet and a device. The heart of CTN is our instructors who train individuals and communities and help them live better lives by staying connected and having access to more information and opportunities.

As a Bilingual Digital Literacy Instructor, you will:

  • communicate remotely and in-person with learners, managers, and teammates
  • learn the digital literacy curriculum and be able adapt it to the needs of specific learners
  • make phone calls to establish contact with learners, schedule classes, and assess their digital skills
  • deliver remote and in-person digital literacy classes, one-on-one and in groups
  • report your success using web forms

To flourish in this role, you need:

  • fluency in English and Spanish
  • teaching and communication skills
  • working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
  • comfortable with learning new skills, tools and processes
  • experience of operating various devices (desktops, laptops, tablets, smartphones, iPhones/iPads, Chromebooks, etc.)
  • ability to travel within the Sonoma County area and deliver in-person classes
  • ability to work flexible hours

We are a multicultural team with members from all over the world. CTN provides fair and equal employment opportunities for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

How to apply:

  • email your resume and cover letter to jobs@communitytechnetwork.org
  • include “Bilingual Digital Literacy Instructor” in the subject line
  • no phone calls please

Community Tech Network (CTN) is looking for a contractor (up to 20 hours a week, pay rate $20-25 per hour DOQ, potentially turning into a part-time or full-time employment) instructor to provide online and in-person training in basic computer and internet skills to seniors of the Sonoma County area.

CTN is a nonprofit organization founded in 2007. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. We provide digital skills training while helping our learners acquire home internet and a device. The heart of CTN is our instructors who train individuals and communities and help them live better lives by staying connected and having access to more information and opportunities.

As a Bilingual Digital Literacy Instructor, you will:

  • communicate remotely and in-person with learners, managers, and teammates
  • learn the digital literacy curriculum and be able adapt it to the needs of specific learners
  • make phone calls to establish contact with learners, schedule classes, and assess their digital skills
  • deliver remote digital literacy classes, one-on-one
  • report your success using web forms

To flourish in this role, you need:

  • fluency in English and Spanish
  • teaching and communication skills
  • working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
  • comfortable with learning new skills, tools and processes
  • experience of operating various devices (desktops, laptops, tablets, smartphones, iPhones/iPads, Chromebooks, etc.)
  • a reliable broadband Internet connection
  • ability to work flexible hours

We are a multicultural team with members from all over the world. CTN provides fair and equal employment opportunities for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

How to apply:

  • email your resume and cover letter to jobs@communitytechnetwork.org
  • include “Bilingual Digital Literacy Instructor/Spanish SF” in the subject line
  • no phone calls please
  • You must be eligible to work in the United States

Community Tech Network (CTN) is looking for a contractor (up to 20 hours a week, pay rate $20-25 per hour DOQ, potentially turning into a part-time or full-time employment) instructor to provide online and in-person training in basic computer and internet skills to seniors of the South Bay.

CTN is a nonprofit organization founded in 2007. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. We provide digital skills training while helping our learners acquire home internet and a device. The heart of CTN is our instructors who train individuals and communities and help them live better lives by staying connected and having access to more information and opportunities.

As a Bilingual Digital Literacy Instructor, you will:

  • communicate remotely and in-person with learners, managers, and teammates
  • learn the digital literacy curriculum and be able adapt it to the needs of specific learners
  • make phone calls to establish contact with learners, schedule classes, and assess their digital skills
  • deliver remote and in-person digital literacy classes, one-on-one and in groups
  • report your success using web forms

To flourish in this role, you need:

  • fluency in English and Mandarin
  • teaching and communication skills
  • working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
  • comfortable with learning new skills, tools and processes
  • experience of operating various devices (desktops, laptops, tablets, smartphones, iPhones/iPads, Chromebooks, etc.)
  • ability to travel within the South Bay area and deliver in-person classes
  • ability to work flexible hours

We are a multicultural team with members from all over the world. CTN provides fair and equal employment opportunities for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

How to apply:

  • email your resume and cover letter to jobs@communitytechnetwork.org
  • include “Bilingual Digital Literacy Instructor” in the subject line
  • no phone calls please

Community Tech Network (CTN) is looking for a contractor (up to 20 hours a week, pay rate $20-25 per hour DOQ, potentially turning into a part-time or full-time employment) instructor to provide online and in-person training in basic computer and internet skills to seniors of the SF Bay area.

CTN is a nonprofit organization founded in 2007. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. We provide digital skills training while helping our learners acquire home internet and a device. The heart of CTN is our instructors who train individuals and communities and help them live better lives by staying connected and having access to more information and opportunities.

As a Bilingual Digital Literacy Instructor, you will:

  • communicate remotely and in-person with learners, managers, and teammates
  • learn the digital literacy curriculum and be able adapt it to the needs of specific learners
  • make phone calls to establish contact with learners, schedule classes, and assess their digital skills
  • deliver remote and in-person digital literacy classes, one-on-one and in groups
  • report your success using web forms

To flourish in this role, you need:

  • fluency in English and Tagalog
  • teaching and communication skills
  • working knowledge of Google Suite (Calendar, Meets, Docs, Sheets, etc.) and other communication and collaboration tools (Zoom, Dropbox, etc.)
  • comfortable with learning new skills, tools and processes
  • experience of operating various devices (desktops, laptops, tablets, smartphones, iPhones/iPads, Chromebooks, etc.)
  • ability to travel within the SF Bay area and deliver in-person classes
  • ability to work flexible hours

We are a multicultural team with members from all over the world. CTN provides fair and equal employment opportunities for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

How to apply:

  • email your resume and cover letter to jobs@communitytechnetwork.org
  • include “Bilingual Digital Literacy Instructor” in the subject line
  • no phone calls please

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