WORK WITH US

Community Tech Network is an Equal Opportunity Employer. People of color, women, military veterans, and members of the LGBTQ community are strongly encouraged to apply.

Use your basic tech skills to teach older adults how to safely navigate and enjoy the internet.

DO YOU HAVE:

  • 1-hour a week to give
  • Basic computer skills
  • A caring and patient attitude

To be a Digital Coach Volunteer, visit communitytechnetwork.org/volunteer or email us at volunteer@communitytechnetwork.org. Virtual coaching positions are available nationwide. In-person training positions are available in San Francisco only.

JOB DESCRIPTION

The Bilingual Digital Literacy Program Manager will be energetic and enthusiastic about providing quality digital literacy training to learners from a range of cultural and economic backgrounds. We are looking for personable, hard-working team players who are open to learning new things, able to work on their own initiative, and enjoy operating in a fast-paced work environment. This manager will collaborate with team members to develop and improve digital literacy programs. The position will work primarily in the East Bay (of the greater San Francisco Bay Area).

DUTIES & RESPONSIBILITIES

Service Delivery Coordination and Management

  • Manage partner relationships and agree on a service delivery plan with desired outcome
  • Plan and manage day to day operational activities including scheduling and coordinating resources to support digital literacy programs
  • Follow through on all requirements to meet program timelines and goals/objectives
  • Create or adjust budgets based on project scope and parameters
  • Oversee program financials and adhere to approved budgets
  • Ensure service quality and cultivate partner relationships
  • Organize, attend and lead regular check-in meetings

Deliver Digital Literacy Instruction

  • Provide digital literacy training to adults virtually and/or in-person at partners’ sites primarily in the East Bay
  • Follow an established curriculum to develop knowledge and skills to safely use technology
  • Adjust curriculum to address identified needs within a student cohort

Program Evaluation and Reporting

  • Review trainer reports and follow up as needed
  • Track program deliverables and carry out impact evaluation efforts
  • Collect and report additional data as needed by funders
  • Prepare and submit program reports
  • Review program processes to streamline service delivery

Public Relations and Community Outreach

  • Represent CTN at community-based events and conferences
  • Use social media to share information about CTN programs
  • Contribute content to the CTN website and monthly e-newsletter
  • Assess community needs, interest and availability to participate in programs

REQUIRED QUALIFICATIONS

  • Bilingual in English and one of these languages: Spanish, Cantonese/Mandarin, Korean, Russian, Tagalog, Vietnamese
  • Excellent written and oral communications skills
  • Excellent organizational skills and attention to detail
  • One year of experience in program coordination and/or management
  • Computer and internet proficiency, and a willingness to learn new technology tools
  • Ability to work both independently and as part of a team

IDEAL APPLICANT WILL POSSESS

  • Strong interest in CTN’s mission
  • Experience using cloud-based technology, such as Salesforce CRM, Google Drive, and Dropbox
  • Enthusiastic and positive attitude
  • Ability to manage multiple priorities and be calm under pressure
  • Ability to solve problems and think strategically
  • Reliability and willingness to be flexible

COMPENSATION & BENEFITS

  • Full time, reporting to a CTN Senior Program Manager
  • Salary: Up to $51, 250 DOQ

HOW TO APPLY

Job open until filled, CTN would like to have this position onboard as soon as possible. Email resume and cover letter to jobs@communitytechnetwork.org and include “Bilingual Digital Literacy Program Manager (East Bay)” in the subject line. No phone calls please.

Part-time, up to 20 hours a week position – Salary $20-25 per hour DOQ

JOB DESCRIPTION

The Bilingual Digital Literacy Instructor, who must be based in the San Francisco Bay Area, will be energetic and enthusiastic about providing quality digital literacy training to our learners and collaborating with team members to develop and improve digital literacy programs. We are looking for personable, hard-working team players who are open to learning new things, able to work on their own initiative, and enjoy working in a fast-paced work environment. Instruction will take place online and in-person at a variety of training sites in San Francisco and the East Bay. Ideal candidates should be passionate about digital literacy and public access to technology. The Digital Literacy Instructors will report to the Training Manager.

DUTIES & RESPONSIBILITIES

1. Deliver Digital Literacy Training

  • Provide digital literacy training to adults virtually and/or in-person at partners’ sites in San Francisco and the East Bay
  • Follow an established curriculum to provide 1-on-1 or group training to help adults develop skills to safely and confidently use technology
  • Adjust curriculum to address identified needs within a student cohort
  • Translate curriculum and documents from English to Chinese

2. Community Support

  • Act as CTN representative and liaison within CTN learner communities (depending on instructor’s language proficiencies)

3. Service Delivery Coordination

  • Configure devices for learners based on a set-up guide before classes
  • Attend planning and check-in meetings online

4. Data Management & Reporting

  • Ensure that all setup / follow-up and instruction hours are reported for each session
  • Complete and document online assessment of individuals to determine computer skills and training needs
  • Collect and report additional data about programs, services, and volunteers, as needed by CTN

5. Public Relations

  • Represent CTN at community-based online and in-person events
  • Use social media to share information about CTN programs and raise awareness
  • Contribute content to the CTN website and monthly e-newsletter

PREFERRED QUALIFICATIONS

  • Must be bilingual in Cantonese and English
  • 2 years of college/university-level study or bachelors degree
  • Two years of experience delivering tutoring or training to older adults

IDEAL APPLICANTS WILL POSSESS

  • A community service track record
  • Strong interest in the mission of CTN
  • Computer and Internet proficiency, and a willingness to learn new technology tools
  • Experience using cloud-based technology, such as Google Drive, and Dropbox, Google Meets and Zoom
  • Experience using Android, Chromebooks, Windows and iOS smart devices
  • Excellent written and oral communication skills
  • Excellent organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Ability to manage multiple priorities and be calm under pressure
  • Ability to work well independently and as part of a team
  • Ability to work with people from diverse backgrounds
  • Ability to solve problems and think strategically
  • Reliability and willingness to be flexible

Community Tech Network provides fair and equal employment opportunities for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Community Tech Network hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

HOW TO APPLY

Job open until filled.
Email resume and cover letter to jobs@communitytechnetwork.org
Include “Bilingual (English/Cantonese) Digital Literacy Instructor” in the subject line. No phone calls please.

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